Why It Matters

Why Filing Matters

Respondent named in the generated complaint: Maui Beachfront Residential, LLC dba Sunset Terrace (legal owner of record), with AMC LLC noted as Property Manager. Per Hawaii eCourt Kokua records.
Creates a public record that Maui Beachfront Residential, LLC and its property manager AMC LLC must formally respond to.
The Hawaii AG can investigate and impose fines under HRS §480-2 (Unfair and Deceptive Acts and Practices).
A pattern of complaints against the same property triggers further AG investigation and can support license review.
Takes about 5 minutes to file once your complaint text is generated.
Free. No filing fee, no attorney required, no court appearance.
Can be filed anonymously to AMC — your name is on the AG complaint, but the AG handles all communication with the landlord. AMC does not get your contact information directly through this process.

Step 1

Choose Your Complaint Type

HRS §521-44 · 14-Day Deadline · Itemization Required

Hawaii landlords must return the deposit within 14 days of tenancy termination with an itemized written statement of any deductions. Failure may entitle you to the full deposit plus damages regardless of unit condition.

Your Full Name *

Your Current Address *

Your Phone *

Your Email (optional)

Tenancy Start Date

Tenancy End Date

I am still a current tenant at AMC property

Unit / Building (optional)

Deposit Amount ($)

Move-Out Date

Days Since Move-Out

Amount Returned ($)

Deductions Claimed by Landlord

Deductions WERE provided in itemized written form (uncheck if no itemization received)

Detailed Description

Documentation Available

Lease copy Certified mail receipts Move-in / move-out photos Email correspondence Witness statements Bank / payment records

Desired Outcome

HRS §521-42 · Habitability Obligation

Landlord must maintain the unit in habitable condition — pest-free, mold-free, with working essentials (refrigerator, stove, plumbing, AC, water heater). Repairs must be completed within a reasonable time, generally 3 business days for urgent items.

Habitability Issue(s)

First Reported to Mgmt

Days Elapsed Without Repair

Prior Contact Attempts

Detailed Description

Documentation Available

Photos / video of condition Written repair requests Certified mail receipts Email correspondence Medical / health records Witness statements

HRS §521-63 · Anti-Retaliation

Landlord cannot take adverse action — eviction, rent increase, fee assessment, lease non-renewal — in response to a tenant asserting their legal rights.

Protected Activity You Engaged In

Adverse Action by Landlord

Date of Protected Activity

Date of Adverse Action

Detailed Description

HRS §521-53 · Entry Notice Required

Landlord must provide at least 2 days written notice before entering the unit, except in genuine emergencies.

Date(s) of Unauthorized Entry

Circumstances of Entry

Detailed Description

HRS §127A-30 · Emergency Price Gouging

During a Governor's emergency proclamation, rent and other necessities cannot be increased above pre-emergency levels. Maui has been under repeated emergency proclamations since the August 2023 wildfires.

Prior Rent ($)

New Rent ($)

Date Increase Took Effect

Active Proclamation Date

Detailed Description

Fair Housing Act (42 U.S.C. §3604) · HRS §515-3

Discrimination based on race, color, national origin, religion, sex, familial status, or disability is unlawful. ESAs are not pets — landlords cannot deny them or charge pet fees.

Protected Class / Basis

Adverse Action

Detailed Description

✓ Copied to clipboard

Step 2

Submit Your Complaint

Three steps to file with the Hawaii AG

Copy the generated complaint text above using the Copy button.
Open the official Hawaii AG online consumer complaint portal: cca.hawaii.gov/ocp/consumer_complaint/ (opens in new tab — verify the URL is current before relying on it).
Paste the generated text into the "Description of Complaint" / narrative field on the AG form, and fill the remaining contact fields with your information.

Alternative — Mail: Print the complaint and mail to Hawaii Office of Consumer Protection, 235 S. Beretania St, Suite 801, Honolulu, HI 96813.

Alternative — Email: Email the complaint to [email protected]. Note: this email address may have changed — verify on the official cca.hawaii.gov site before sending.

Alternative — Phone intake: Call the Consumer Resource Center at 808-587-2272 to request a paper complaint form. Maui residents: 808-984-8244.

Step 3

What Happens Next

~1–2 weeks · Acknowledgment

The AG sends you a written acknowledgment that your complaint was received and assigned a case number. Save this letter — you'll need the case number for any follow-up.

~30 days · Forwarded to AMC LLC

The AG forwards your complaint to AMC LLC and requests a written response within roughly 30 days. AMC must respond — failure to respond is itself a strike against them.

~60–90 days · AMC's Response

You receive a copy of AMC's response. If it's inadequate, you can submit a rebuttal. If AMC offers a settlement (deposit return, fee reversal), you decide whether to accept.

Ongoing · Investigation or Referral

The AG may investigate further, refer the matter for litigation, or close the file with the existing record. Even closed files become part of the public record against AMC.

Important limitation: The AG cannot recover money damages for you. To recover specific dollar amounts (deposit, overcharges, ESA fees), you must file separately in Hawaii Small Claims Court — there is no dollar cap for security deposit cases and the filing fee is $35.

Maximum Pressure

Cross-File for Maximum Pressure

Each agency below operates independently. Filing the same complaint with multiple agencies multiplies the public record, the response demands on AMC LLC, and the chances of meaningful enforcement. Each is free.

Hawaii AG · Statewide

808-586-1282

Consumer Protection Division. Investigates UDAP violations under HRS §480-2.

Maui Consumer Protection

808-984-8244

Maui residents only. Faster local response. Cross-file in addition to AG, not instead of.

HUD Fair Housing

1-800-669-9777

Federal. ESA denials, disability accommodation, source-of-income, race, familial status. File at hud.gov.

HI Civil Rights Commission

808-586-8636

State-level discrimination complaints. Often coordinates with HUD on dual-jurisdiction cases.