Resident Reviews &
Tenant Complaints

"Worse apartments ever. I lived on Maui for over 30 years. Been in a lot of units. This is infested with roaches and the highway dirt on the 3rd floor is just weird. No elevator. I was in the E building on 3rd floor. I got very sick with systemic sclerosis which is a non treatable life long illness! My Kaiser doctor wrote corporate a note saying I needed to go into assisted living. Thought I would be treated with respect. I got this unbelievable penalty!! Unbelievable!! Untenable!! I'll have to go bankrupt. The office is nice but corporate threw the lease at me and said you have to die or get arrested to get outta your lease. With roaches coming outta my toilet it was truly disgusting!! There's no fixing roaches on your toilet. I'm going to make a complaint with the Maui county health department!! Someone pay attention and help me!! Be very very careful and go somewhere else that is safe!!"

— Susan Flaherty has lived on Maui for over 30 years. She compared Sunset Terrace unfavorably to Kulakane and Kahana Gateway (where she resided for 18 years) and recommended both as safer alternatives.

"Cockroach infested big time." The reviewer further noted there was "a roach infestation problem in the apartment from day one" and that apartments are "never cleaned or carpets cleaned before you move in" — residents described having to sanitize units themselves using bleach upon arrival.

The same reviewer described the complex as "extremely dirty, unsanitary and very unsafe," noting the presence of drug activity across multiple buildings.

Multiple residents have documented mold at the property. One reviewer described "mold everywhere on the outside of the buildings" alongside what they characterized as dilapidated sidewalks and puddles of dog urine in common areas. A second reviewer reported "mold is growing inside the apartments, not to mention nothing ever gets fixed or addressed."

The same reviewer described the property as "extremely overpriced and under maintained" — noting that their rent had increased $550 over four years with no corresponding improvement in conditions, while describing the complex as a "three-star facility at a five-star price."

"The place is dirty, laundry never works and the manager is a liar. They kept my deposit and never returned it."

"I lived at Sunset Slums for 4 years...the place looks great when you move in but soon the counter tops start peeling from the cheap paint job and your roof starts leaking and the mice climb in bed with you at night...utilities are a fortune (electric, water, trash, recycling)...They take perks away (like the hose)...Don't move there! You will be nickel and dimed...Local don't call it Scumset Terrace for nothing!"

"Not once but 5 times chopped up centipedes the size of my forearm." The unit came with very old and stained carpets management refused to replace, a hole in the bedroom door left unrepaired, a fridge described as "DISGUSTING" that the tenant had to clean themselves, and a cracked toilet seat on move-in day that management also refused to fix. "Old smelly AC unit."

On move-out, management kept the full deposit — citing the tenant's failure to take move-in photos. Management then sent the tenant to collections, claiming additional money owed beyond the retained deposit. "COMPLETE BUNCH OF -------S TAKING ADVANTAGE WHERE EVER THEY CAN BEWARE!!!!"

"I lived at Sunset Terrace apartments only because it was cheap and not too many other options as a single mother, but believe me it is worth it to work an extra job not to live there!" The reviewer described the property as "extremely dirty, unsanitary and very unsafe," with "drug dealers and hard drug users in every building."

"All of my furniture was stolen in broad daylight." The "security department" was contacted. We use quotation marks around "security department" because what followed makes the word feel aspirational. Neither management nor the security department responded. The furniture was not recovered. Management then attempted to keep the deposit. The tenant sued in Hawaii Small Claims Court and won the deposit back plus damages. The security department has not commented.

Moved from the mainland after being shown a specific unit over the phone. Management was professional, responsive, and reassuring during the leasing process. This is worth noting because it ends there.

On arrival, the unit was not ready. The tenant was transferred to a different unit they had never seen and did not want. The first look at management's office — the physical space where decisions are made about residents' homes — revealed papers, day-old food piled on the desk, and the ambient energy of an institution that had recently stopped trying. The manager was described as "rude" and "smug." "After moving in it was a different story." The phone manner had been the story. The office was the reality. Both were available from the beginning. Only one was visible before signing.

They charged me a pest control fee. The pest control did not occur. In a sense, I paid for a service that was performed exclusively by the cockroaches themselves. They were thorough. They were in the kitchen, the bathroom, the walls. They did not leave. The fee did not discourage them. I do not think they were informed about the fee.

When I disputed the charge on move-out, management pointed to the lease. I pointed to HRS §521-42(a)(3), which explicitly names cockroaches as the landlord's extermination obligation. Management pointed to the lease again. The lease does not override Hawaii statute. I filed a complaint. If you paid a pest control fee at Sunset Terrace, you may be entitled to get it back. The cockroaches will not be getting anything back. They live there now. Free of charge.

This is not a unit-specific problem. I confirmed with residents across every building on the property — the cockroach infestation is complex-wide. Building A. Building B. Building C. Every one. Residents described roaches in their kitchens, bathrooms, walls, and in at least one documented case, coming out of the toilet. Multiple tenants reported this to management. Management's response, across every building, was consistent: nothing.

They have not submitted a maintenance request. They do not appear to be aware that a process exists. Management has also not submitted a maintenance request regarding them, so in this respect the cockroaches and management are well matched — both fully at home, neither taking action, neither paying rent.

They were here before you signed the lease. They will be here after you leave. Consider them long-term tenants with no lease, no deposit, and an apparently ironclad understanding with management that they will never be asked to go.

The property maintains a population of feral cats and wild roosters who live on the grounds full-time, pay no rent, and are subject to no lease terms whatsoever. The roosters operate in shifts. There is always one on duty. We have not been able to determine whether they coordinate. Given that management cannot coordinate a work order, we consider the roosters operationally superior.

The roosters begin at 2am. Not dawn — 2am. When management was contacted, the response was that this was "part of living in Hawaii." We have lived in Hawaii for over a decade. The roosters are part of living at Sunset Terrace specifically. Hawaii has roosters. Sunset Terrace has a roosters-at-2am program that management has chosen not to address and has instead rebranded as culture.

The feral cats have colonized the outdoor furniture, the stairwells, and at least two residents' doormats. They were not on the lease. Management has not asked them to leave. This is consistent with management's broader approach to unwanted occupants.