Sunset Terrace Apartments · Lahaina, Maui · AMC LLC · A Parody
Documented Tenant Complaints
Against AMC LLC / Sunset Terrace
A summary of statutory violations, tenant grievances, and legal resources for current and former residents of Sunset Terrace Apartments in Lahaina, Hawaii, operated by AMC LLC. Ready to act? You can file your own complaint with the Hawaii Attorney General. This is a parody site. All legal resources are real.
⚖ Who You're Actually Dealing With
Per Hawaii eCourt Kokua public records (verified April 2026):
- Owner / legal landlord: Maui Beachfront Residential, LLC (dba Sunset Terrace)
- Property manager: AMC LLC
- Property address: 3626 Lower Honoapiilani Rd, Lahaina, HI 96761
Demand letters, complaints, and lawsuits should be addressed to Maui Beachfront Residential, LLC dba Sunset Terrace (the legal landlord), c/o AMC LLC (the property manager). See the AMC LLC corporate dossier for full details and verified court records.
Security Deposit Violations
Hawaii law requires landlords to return security deposits within 14 days of tenancy termination along with an itemized written statement of deductions. AMC LLC / Sunset Terrace Apartments has been documented returning deposits late, with deductions that were not supported by move-out inspection evidence, and charging cleaning and damage fees that contradicted the physical condition of vacated units as documented by timestamped photography.
Failure to Maintain Habitability
Landlords are required to maintain rental units in habitable condition and complete essential repairs within a reasonable time — generally no more than 3 business days for urgent items. Residents of Sunset Terrace Apartments (AMC LLC) have reported appliance failures — including stoves, refrigerators, and AC units — that went unrepaired for weeks or months. Management cited parts delays, vendor scheduling, and budget cycles as justification. The maintenance crew resolved issues promptly when finally authorized.
Potential Retaliatory Conduct
Hawaii law prohibits landlords from retaliating against tenants who assert their legal rights — including filing complaints, reporting violations, or organizing with other tenants. Retaliatory acts may include improper lease termination, fabricated damage charges, refusal to renew, or sudden escalation of enforcement. If adverse action follows a tenant complaint or legal assertion, this may constitute retaliation under HRS §521-63.
ESA & Fair Housing Violations
Under the Fair Housing Act and Hawaii HRS §515-3, landlords are required to make reasonable accommodations for tenants with Emotional Support Animals regardless of standard pet policies. AMC LLC / Sunset Terrace Apartments has been reported to dispute valid ESA documentation, charge prohibited pet-related fees, and deny accommodation requests without engaging in the required interactive process. These actions constitute potential Fair Housing violations.
Unfair & Deceptive Trade Practices
Hawaii's consumer protection statute prohibits unfair or deceptive acts in trade or commerce. This includes misrepresenting the condition of units at move-in, making false statements about amenity availability, issuing deceptive written communications about deposit deductions, and operating a pattern of conduct designed to mislead tenants about their rights or the basis for charges. The Hawaii AG's Office Consumer Protection Division investigates such complaints.
Price Gouging During Declared Emergencies
Hawaii law prohibits price gouging on essential goods and services — including rent — during a declared state of emergency. The 2023 Lahaina wildfires triggered emergency declarations that have remained active through successive renewals. Landlords who increased rents or fees beyond permissible levels during any active emergency period may have violated HRS §127A-30. Residents affected should document any rent increases and report them to the Hawaii AG's office.
Last updated: March 31, 2026 — verify links below for current status
Renewed ~every 60 days. HRS §127A-30 price gouging prohibition applies for the duration of any active proclamation.
Step by Step
How to File a Complaint
Against Your Landlord in Hawaii
Before filing anything, gather your evidence: timestamped move-in and move-out photos, every email with management (CC yourself on all correspondence), all repair requests with dates, your signed lease, and any written communications about deposit deductions. Request police report numbers if applicable. This documentation is your foundation.
Send a formal demand letter to AMC LLC / Sunset Terrace Apartments management via USPS certified mail with return receipt requested. State the specific violation, the HRS statute it violates, the amount owed or remedy requested, and a response deadline (typically 14–30 days). Keep the tracking number and a copy of the letter. This creates a legal paper trail and satisfies the notice requirement for many claims.
→ Use our free fillable Demand Letter Templates — Security Deposit, Repair Demand, ETF Dispute, and Illegal Entry, ready to copy or print.
Call 808-586-1282 or file online at ag.hawaii.gov. The AG's office handles complaints under HRS §480-2 (deceptive practices), §127A-30 (price gouging), and related statutes. Include your documentation and a clear narrative of the violation. Complaints are investigated and can result in civil penalties against the management company.
Hawaii Legal Aid Society (808-244-3731) offers free legal services to qualifying low-income tenants on Maui. For attorney referrals, the Hawaii State Bar Association referral line is 808-537-9140. An attorney can advise on whether your claims support small claims court, district court action, or a formal demand under HRS Chapter 521.
For most disputes under $5,000, Hawaii Small Claims Court is an accessible option — filing fee is just $35, no attorney required, and cases are typically scheduled within 30 days. For security deposit disputes specifically, there is no monetary limit in Small Claims Court, regardless of the amount. Note that attorneys cannot represent either party in security deposit cases. Bring all documentation, certified mail receipts, photos, and a written timeline. The Maui District Court is located in Wailuku. For claims over $5,000 (other than deposits), file in District Court Civil Division, which handles claims up to $40,000.
Public reviews on Google, Yelp, ApartmentRatings.com, and Apartments.com serve two purposes: they warn future tenants, and they create a public record of patterns. Be factual, specific, and unemotional. State dates, amounts, and outcomes. Reviews that describe specific experiences are harder to dispute and more useful to other tenants researching Sunset Terrace Apartments (AMC LLC) in Lahaina.
📝 Document Your Experience
Have you experienced a similar statutory violation at Sunset Terrace? Document it anonymously below. Submissions reviewed for accuracy and may be added to the public record on this site.
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File Your Own AG Complaint
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